Privacy Policy

1. Introduction

SMB Mitra ("we," "our," or "us") is committed to safeguarding the privacy and personal data of our website visitors, clients, and partners. This Privacy Policy details how we collect, process, store, and protect your information when you visit smbmitra.com or engage our digital marketing, web development, and software engineering services.

2. Information We Collect

We may collect information directly provided by you through our contact forms, audit requests, email correspondence, or phone/WhatsApp communications:

• Contact Identifiers: Name, work email address, phone/WhatsApp number, company name.
• Project Data: Business objectives, estimated budgets, website URLs, and workflow requirements.
• Automated Analytics: IP addresses, browser type, device information, operating system, and anonymous interaction metrics via standard web cookies.

3. How We Use Your Data

We process your data strictly for legitimate business operations:

• To evaluate and deliver free strategic growth audits and customized proposals.
• To execute contractual digital marketing, SEO, and custom software development projects.
• To communicate project milestones, support updates, and critical system alerts.
• To comply with statutory legal obligations and prevent fraudulent activity.

🛡️ We never sell, rent, or trade your personal or business data to third-party data brokers or advertisers.

4. GDPR & DPDP Rights (Your Data Rights)

Under the European General Data Protection Regulation (GDPR) and the Digital Personal Data Protection Act (DPDP) of India, you possess the following rights:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal records where no statutory retention law applies.
• Right to Restrict or Object: Opt-out of non-essential communications and cookies at any time.

To exercise any of these rights, email our Data Protection Officer at contact@smbmitra.com.

5. Cookies and Tracking Technologies

We use essential cookies to maintain website stability and privacy-conscious analytics cookies to measure site interactions. You can adjust your cookie settings at any time or refuse cookies via our on-site banner or browser preferences. Learn more on our Cookie Policy.

6. Data Security & Confidentiality

All submitted data is transmitted using modern TLS 1.3 encryption. For proprietary software logic and client databases, we enforce strict access control hierarchies and sign non-disclosure agreements (NDAs) prior to onboarding.